Are you a good listener?

Basic guidelines for better listening:

1. Looking directly at the person who is speaking shows dynamic interest.


2. Ask questions to the prospect or customer to get specific information or to learn opinion and feelings.


3. Don't interrupt, let other people finish their sentences or ideas.


4. Don't change the subject of the conversation.


5. Control your emotions, hear the other person's out first then give your own ideas in a controlled manner.


6. Let your whole being show you are interested in other people and their ideas.

Author: Robert L. Montgomery